Delivery Information

At The Jai Jais, we know how exciting it is to receive something special, whether it's a new book to explore, a cuddly plushie to treasure or a thoughtful gift for someone you love.

We aim to make ordering and delivery as straightforward as possible.

Standard Delivery

Our standard delivery time is 7–10 working days, unless otherwise stated on the product page or during checkout.

Working days are Monday to Friday, excluding UK bank holidays.

Please allow sufficient time when ordering gifts for birthdays, festivals or other special occasions.

Order Processing & Dispatch

We work to prepare and dispatch orders as efficiently as possible.

Delivery times may vary depending on the products ordered, stock availability and the delivery destination. Some products may have different delivery times, which will be highlighted where applicable.

Delivery Charges

Any applicable delivery charges will be displayed at checkout before you complete your purchase.

Festival & Seasonal Orders

During busy periods, including Diwali and other festivals, we recommend ordering well in advance to ensure your gifts arrive in time for your celebrations.

From time to time, we may offer special delivery arrangements or guaranteed delivery dates for selected products. These will be clearly communicated as part of the relevant promotion.

Digital Products & Gift Cards

Digital products and electronic gift cards do not require physical delivery.

Where applicable, details of how to access or redeem your purchase will be provided electronically.

Where Is My Order?

If your order has not arrived within the expected delivery timeframe, please get in touch with us, quoting your order number.

We will be happy to help investigate and provide an update where possible.

Contact Us

If you have any questions about delivery before or after placing your order, please contact us through our website.

Thank you for shopping with The Jai Jais. We hope your purchases bring a little extra joy, learning and inspiration to your family!